Our iPhones never arrived - but John Lewis and ID Mobile are still charging for them! CRANE ON THE CASE
In recent months, the most common problem readers have been writing to me about is phones they have ordered being 'lost' in transit.
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16 days ago
31 days ago
My son's Sports Direct jacket got lost: Has Evri charged me £53 for a phone call to sort it? CRANE ON THE CASE
I returned the jacket in October, but haven't had my money back - and I was charged £53 for a phone call I made to chase up the refund.
58 days ago
Evri damaged my £540 Pokémon Red Game Boy game - but then said it was lost: CRANE ON THE CASE
I kept the game from my childhood and it was in good condition - so it is very rare and hard to replace. I suspect it was stolen.
65 days ago
Calor delivered 400 litres of gas I didn't want, now it's chasing a £437 payment: CRANE ON THE CASE
I switched LPG supplier more than two years ago and have no idea why the gas turned up. I don't think I should pay as I didn't order it. Do I have to?
3 months ago
We're still awaiting £4,664 covid holiday refund FIVE years after we booked an Orlando trip: CRANE ON THE CASE
found
a story from The Daily Mail › The Daily Mail
I paid £4,664 for a trip to Orlando but haven't seen the money back from the now-defunct Teletext Holidays or the Travel Trust Association.
4 months ago
I discovered my husband's pension 11 years after he died - a year on, I'm still waiting to get it: CRANE ON THE CASE
My husband, Jim died in 2012. In December 2023, I was contacted out of the blue by an heir tracing firm and asked if I was his next of kin.
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