BT won't cancel my internet and now I've had my MORTGAGE rejected: CRANE ON THE CASE
BT kept telling me there was an 'issue with the account' and they couldn't close it - now it has resulted in a mark on my credit file.
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CASE
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6 days ago
13 days ago
Does someone else have a mortgage on my new home? CRANE ON THE CASE
I opened a letter by mistake and was horrified to find it related to an offset mortgage that someone - not the previous owner - appeared to hold at my address.
34 days ago
Does my mum have a fortune in a lost bond from 1972? CRANE ON THE CASE
In 1972, she opened a property bond with the now-defunct insurer Welfare Life and paid in £100 - the equivalent of about £1,160 today.
62 days ago
Our iPhones never arrived - but John Lewis and ID Mobile are still charging for them! CRANE ON THE CASE
In recent months, the most common problem readers have been writing to me about is phones they have ordered being 'lost' in transit.
76 days ago
My son's Sports Direct jacket got lost: Has Evri charged me £53 for a phone call to sort it? CRANE ON THE CASE
I returned the jacket in October, but haven't had my money back - and I was charged £53 for a phone call I made to chase up the refund.
3 months ago
Evri damaged my £540 Pokémon Red Game Boy game - but then said it was lost: CRANE ON THE CASE
I kept the game from my childhood and it was in good condition - so it is very rare and hard to replace. I suspect it was stolen.
Calor delivered 400 litres of gas I didn't want, now it's chasing a £437 payment: CRANE ON THE CASE
I switched LPG supplier more than two years ago and have no idea why the gas turned up. I don't think I should pay as I didn't order it. Do I have to?
4 months ago
We're still awaiting £4,664 covid holiday refund FIVE years after we booked an Orlando trip: CRANE ON THE CASE
found
a story from The Daily Mail 💩 › The Daily Mail
I paid £4,664 for a trip to Orlando but haven't seen the money back from the now-defunct Teletext Holidays or the Travel Trust Association.
5 months ago
I discovered my husband's pension 11 years after he died - a year on, I'm still waiting to get it: CRANE ON THE CASE
My husband, Jim died in 2012. In December 2023, I was contacted out of the blue by an heir tracing firm and asked if I was his next of kin.
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